Terms of Service
Effective Date: August 4, 2025
Summary: These terms govern your use of pocketOne services. By using our platform, you agree to these terms. We're committed to providing secure, private digital identity services while you agree to use them responsibly.
1. Acceptance of Terms
By accessing or using pocketOne services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our Services.
2. Description of Services
pocketOne provides digital identity management services including:
- Digital identity creation and verification
- Secure credential storage and management
- Trust Email alias services
- Identity protection and monitoring (idGuard AI)
- Authentication and authorization services
3. Account Registration
3.1 Eligibility
You must be at least 16 years old to use our Services. By registering, you represent that you meet this age requirement.
3.2 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Immediately notifying us of any unauthorized use
- Ensuring your account information is accurate and current
4. Acceptable Use Policy
You agree NOT to use our Services to:
- Violate any laws or regulations
- Impersonate any person or entity
- Create false identities or fraudulent accounts
- Transmit malware, viruses, or harmful code
- Interfere with or disrupt our Services
- Attempt to gain unauthorized access to our systems
- Harass, abuse, or harm other users
- Engage in any activity that damages our reputation
5. Subscription and Payments
5.1 Pricing
Our current subscription tiers are:
- Free: Basic identity features with limitations
- Professional: €9.99/month - Full features for individuals
- Premium: €19.99/month - Advanced features and family sharing
- Enterprise: Custom pricing for organizations
5.2 Billing
Subscriptions are billed monthly or annually in advance. Prices may change with 30 days notice. Refunds are provided according to our refund policy.
5.3 Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
6. Intellectual Property Rights
6.1 Our Rights
pocketOne and its licensors own all rights to the Services, including all software, designs, text, graphics, and trademarks.
6.2 Your Rights
You retain all rights to your personal data and content. You grant us a limited license to process your data solely to provide the Services.
7. Privacy and Data Protection
Your use of our Services is governed by our Privacy Policy. We employ zero-knowledge encryption, ensuring we cannot access your personal data.
Important: While we provide robust security, you are responsible for maintaining your recovery phrase and biometric credentials. Loss of these may result in permanent inability to access your account.
8. Service Availability
While we strive for 99.9% uptime, we do not guarantee uninterrupted access. Services may be temporarily unavailable for:
- Scheduled maintenance (with notice)
- Emergency repairs
- Events beyond our control (force majeure)
9. Disclaimers and Limitations of Liability
9.1 Disclaimers
Services are provided "AS IS" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
9.2 Limitation of Liability
To the maximum extent permitted by law, pocketOne shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.
9.3 Maximum Liability
Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless pocketOne from any claims, damages, or expenses arising from:
- Your violation of these Terms
- Your violation of any laws or third-party rights
- Your use or misuse of the Services
11. Modifications to Terms
We may modify these Terms at any time. Material changes will be notified via email or prominent notice within the Services. Continued use after changes constitutes acceptance.
12. Termination
We may terminate or suspend your account immediately for:
- Violation of these Terms
- Fraudulent or illegal activity
- Non-payment of fees
- Request by law enforcement
13. Governing Law and Disputes
13.1 Governing Law
These Terms are governed by the laws of the European Union and the Netherlands, without regard to conflict of law principles.
13.2 Dispute Resolution
Any disputes shall be resolved through binding arbitration in Amsterdam, Netherlands, unless you opt-out within 30 days of account creation.
14. Compliance with Laws
Our Services comply with:
- GDPR (General Data Protection Regulation)
- eIDAS2 (Electronic Identification and Trust Services)
- PSD2 (Payment Services Directive)
- Other applicable EU regulations
15. Export Restrictions
You may not use or export our Services in violation of export laws and regulations of the European Union or any other jurisdiction.
16. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and pocketOne regarding the Services.
18. Contact Information
For questions about these Terms, contact us at:
- Email: legal@pocket.one
- Address: pocketOne Legal Department, [Address]
- Phone: [Phone Number]
Note: These Terms of Service are legally binding. If you do not understand any provision, please seek legal advice before using our Services.
19. Special Provisions for EU Users
EU consumers have additional rights under EU consumer protection laws, including:
- 14-day withdrawal period for subscriptions
- Right to receive services in conformity with the contract
- Protection against unfair contract terms
- Access to EU Online Dispute Resolution platform
Your Agreement: By clicking "I Agree" or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.