Support Centre

Getting started with idGuard is quick and simple:

• Step 1: Sign up using your email address
• Step 2: Verify your email and create a secure password
• Step 3: Follow the guided setup to configure your preferences
• Step 4: Start creating email aliases and protecting your identity

The entire process takes less than 2 minutes, and Anna AI is available to help you every step of the way.

Absolutely! idGuard uses military-grade, quantum-safe encryption to protect your data:

• Zero-Knowledge Architecture: We cannot access your personal data, even if we wanted to
• RSA 4096 Encryption: Industry-leading encryption for all data in transit and at rest
• Quantum-Safe Protection: Future-proof encryption against quantum computing threats
• eIDAS2 Compliance: Meets European Union's highest security standards
• Hardware Security Modules: Keys stored in tamper-proof HSMs

Your privacy is our top priority, and your data is encrypted before it ever leaves your device.

Don't worry! Your idGuard account and aliases are securely backed up and accessible from any device:

• Log into idGuard from any web browser or mobile device
• Authenticate using your email and password, plus 2FA if enabled
• All your email aliases and settings will be instantly restored
• Use the web dashboard to manage aliases while you replace your device
• You can also revoke access from the lost device remotely

Yes! idGuard works seamlessly across all your devices:

• Multi-Platform: iPhone, Android, tablets, Windows, macOS, and Linux
• Real-Time Sync: Changes sync instantly across all your devices
• Unlimited Devices: No limit on the number of devices you can use
• Web Dashboard: Access from any browser without installing software

idGuard offers flexible pricing to suit your needs:

• Free Tier: 3 email aliases, basic breach monitoring, essential features
• Centurion (€6.71/month): Unlimited email aliases, AI threat detection, dark web monitoring, priority support
• Praetorian (€8.63/month): Everything in Centurion plus quantum-safe encryption, family protection (5 users), advanced analytics

All paid plans include a 30-day money-back guarantee. Annual billing saves 20%.

Trust Email is idGuard's unique email aliasing system that protects your real email address:

• Unlimited Aliases: Create a unique email address for every service you use
• Privacy Protection: Your real email stays completely hidden
• Spam Prevention: Delete compromised aliases without affecting other accounts
• Centralized Management: All emails forward to your main inbox
• Custom Domains: Use your own domain for professional aliases

For example, use shopping-amazon@youralias.tmail.one for Amazon and social-facebook@youralias.tmail.one for Facebook. If one gets compromised or spammed, simply delete it!

idGuard offers comprehensive protection in one integrated platform:

• All-in-One Solution: Email aliasing, digital identity, breach monitoring, and more
• Quantum-Safe: Future-proof encryption most competitors don't offer
• eIDAS2 Certified: Legal recognition across 27 EU countries
• AI-Powered: Advanced threat detection using machine learning
• Better Value: More features at competitive pricing

Yes! idGuard supports 12 languages:

• English, German, French, Spanish, Italian
• Dutch, Portuguese, Polish, Czech
• Swedish, Danish, Finnish

Anna AI can assist you in any of these languages, and our human support team provides assistance in English, German, French, and Spanish.